Responding to guest enquiries

2 min read

Manage your inbox and turn enquiries into bookings.

When a family enquires about your property, you'll see it in the Enquiries area of your host dashboard, and we'll let you know there's something new.

Managing your inbox

  • Track each enquiry through New, Contacted, and Closed stages.
  • Reply quickly — families often enquire about several stays at once.
  • Use the guest's phone or email to confirm availability and agree the booking directly.

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