1. Who we are
StayAnywhere (“we”, “us”, “our”) operates a platform that helps families discover and enquire about family-friendly accommodation. We act as the data controller for the personal data described in this policy.
2. What data we collect
Depending on how you use StayAnywhere, we may collect:
- Account data — your name, email address, password (stored encrypted) and account type (parent, host or admin).
- Contact data — a phone number, which is required for hosts and optional for parents. Phone numbers are visible only to administrators and are never shown publicly.
- Enquiry data — the messages, dates and party details you send when enquiring about a property.
- Listing data — for hosts, the property details, photos and family features you publish.
- Usage data — basic information about how you interact with the site, used to improve the service.
3. How we use your data
- To create and manage your account.
- To pass your enquiries to the relevant host so they can respond to you.
- To display property listings and Family Safety information.
- To keep the platform secure and prevent misuse.
- To respond to your support and data requests.
4. Legal bases
We process your data on the basis of performing our contract with you (operating the platform and handling enquiries), our legitimate interests (keeping the service secure and improving it), and your consent (for optional cookies and marketing where applicable).
5. Sharing your data
When you make an enquiry, the relevant details are shared with the host of that property so they can reply. We do not sell your personal data. We may share data with service providers who help us operate the platform (such as hosting and storage providers), and where required by law.
6. Retention
We keep your personal data for as long as your account is active or as needed to provide the service. You can ask us to delete your account at any time via our Data Requests page.
7. Your rights
Under the UK GDPR you have the right to access, correct, export and delete your personal data, and to object to or restrict certain processing. You can exercise your access, portability and erasure rights directly from our Data Requests page, or by contacting us.
8. Cookies
We use cookies and similar technologies as described in our Cookie Policy.
9. Contact
If you have any questions about this policy or how we handle your data, please contact us.